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Fournier, Susan
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Fournier, Susan
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Cómo crear buenas comunidades de marca /
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Fournier
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Susan
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Getting brand communities right.
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Fournier
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Susan
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Putting the 'relationship'back into CRM /
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Fournier
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Susan
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Unlock the mysteries of your customer relationships : are you connecting with consumers the way they want you to?
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Avery, Jill
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