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1
Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior /
by Patterson, Kerry
Published 2005
Other Authors: “...Switzler, Al...”
Book
2
Crucial conversations : tools for talking when stakes are high
by Patterson, Kerry, 1946-
Published 2002
Other Authors: “...Switzler, Al...”
Book
3
Conversaciones cruciales : claves para el éxito cuando la situación es crítica
by Patterson, Kerry, 1946-
Published 2004
Other Authors: “...Switzler, Al...”
Book
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