Cita APA

Barnes, J. G., & Glynn, W. J. (1996). Understanding services management: Integrating marketing, organisational behaviour, operations and human resource management. Chichester ; New York: Willey.

Citación estilo Chicago

Barnes, James G., y William J. Glynn. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human Resource Management. Chichester ; New York: Willey, 1996.

Cita MLA

Barnes, James G., y William J. Glynn. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human Resource Management. Chichester ; New York: Willey, 1996.