Cita APA

Satellite meeting (2004 Aug. 18-20 : Sao Paulo). (2005). The virtual customer: A new paradigm for improving customer relations in libraries and information services =. München: Saur.

Citación estilo Chicago

Satellite meeting (2004 Aug. 18-20 : Sao Paulo). The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services =. München: Saur, 2005.

Cita MLA

Satellite meeting (2004 Aug. 18-20 : Sao Paulo). The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services =. München: Saur, 2005.