APA Citation

Satellite meeting (2004 Aug. 18-20 : Sao Paulo). (2005). The virtual customer: A new paradigm for improving customer relations in libraries and information services =. München: Saur.

Chicago Style Citation

Satellite meeting (2004 Aug. 18-20 : Sao Paulo). The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services =. München: Saur, 2005.

MLA Citation

Satellite meeting (2004 Aug. 18-20 : Sao Paulo). The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services =. München: Saur, 2005.

Warning: These citations may not always be 100% accurate.