Stickdorn, M., Hormess, M. E., Lawrence, A., & Schneider, J. (2018). This is service design methods, a companion to This is service design doing: Expanded service design thinking methods for real projects (First edition.). Sebastopol, CA: O'Reilly.
Chicago Style CitationStickdorn, Marc,, Markus Edgar Hormess, Adam Lawrence, and Jakob Schneider. This Is Service Design Methods, a Companion to This Is Service Design Doing: Expanded Service Design Thinking Methods for Real Projects. First edition. Sebastopol, CA: O'Reilly, 2018.
MLA CitationStickdorn, Marc,, Markus Edgar Hormess, Adam Lawrence, and Jakob Schneider. This Is Service Design Methods, a Companion to This Is Service Design Doing: Expanded Service Design Thinking Methods for Real Projects. First edition. Sebastopol, CA: O'Reilly, 2018.