Cita APA

Ulwick, A. W., & Bettencourt, L. A. Giving customers a fair hearing.

Citación estilo Chicago

Ulwick, Anthony W., y Lance A. Bettencourt. Giving Customers a Fair Hearing.

Cita MLA

Ulwick, Anthony W., y Lance A. Bettencourt. Giving Customers a Fair Hearing.