APA Citation

Ulwick, A. W., & Bettencourt, L. A. Giving customers a fair hearing.

Chicago Style Citation

Ulwick, Anthony W., and Lance A. Bettencourt. Giving Customers a Fair Hearing.

MLA Citation

Ulwick, Anthony W., and Lance A. Bettencourt. Giving Customers a Fair Hearing.

Warning: These citations may not always be 100% accurate.