Cita APA

Harris, L. C., & Ogbonna, E. Service sabotage: The dark side of service dynamics.

Citación estilo Chicago

Harris, Lloyd C., y Emmanuel Ogbonna. Service Sabotage: The Dark Side of Service Dynamics.

Cita MLA

Harris, Lloyd C., y Emmanuel Ogbonna. Service Sabotage: The Dark Side of Service Dynamics.