APA Citation

Piccoli, G., Brohman, M. K., Parasuraman, A., & Watson, R. T. Process Completeness: Strategies for aligning service with customers' service needs.

Chicago Style Citation

Piccoli, Gabriele, M. Kathryn Brohman, A. Parasuraman, and Richard T. Watson. Process Completeness: Strategies for Aligning Service With Customers' Service Needs.

MLA Citation

Piccoli, Gabriele, M. Kathryn Brohman, A. Parasuraman, and Richard T. Watson. Process Completeness: Strategies for Aligning Service With Customers' Service Needs.

Warning: These citations may not always be 100% accurate.