Cita APA

Piccoli, G., Brohman, M. K., Parasuraman, A., & Watson, R. T. Process Completeness: Strategies for aligning service with customers' service needs.

Citación estilo Chicago

Piccoli, Gabriele, M. Kathryn Brohman, A. Parasuraman, y Richard T. Watson. Process Completeness: Strategies for Aligning Service With Customers' Service Needs.

Cita MLA

Piccoli, Gabriele, M. Kathryn Brohman, A. Parasuraman, y Richard T. Watson. Process Completeness: Strategies for Aligning Service With Customers' Service Needs.