Fitzsimmons, J. A., Fitzsimmons, M. J., & Bordoloi, S. (2014). Service management: Operations, strategy, information technology (8 edition.). New York: McGraw-Hill.
Chicago Style CitationFitzsimmons, James A., Mona J. Fitzsimmons, and Sanjeev Bordoloi. Service Management: Operations, Strategy, Information Technology. 8 edition. New York: McGraw-Hill, 2014.
MLA CitationFitzsimmons, James A., Mona J. Fitzsimmons, and Sanjeev Bordoloi. Service Management: Operations, Strategy, Information Technology. 8 edition. New York: McGraw-Hill, 2014.
Warning: These citations may not always be 100% accurate.