Cita APA

Fitzsimmons, J. A., Fitzsimmons, M. J., & Bordoloi, S. (2014). Service management: Operations, strategy, information technology (8 edition.). New York: McGraw-Hill.

Citación estilo Chicago

Fitzsimmons, James A., Mona J. Fitzsimmons, y Sanjeev Bordoloi. Service Management: Operations, Strategy, Information Technology. 8 edition. New York: McGraw-Hill, 2014.

Cita MLA

Fitzsimmons, James A., Mona J. Fitzsimmons, y Sanjeev Bordoloi. Service Management: Operations, Strategy, Information Technology. 8 edition. New York: McGraw-Hill, 2014.