Cita APA

AXELOS Limited, Cabinet Office, The Stationery Office (TSO),, Hunnebeck, L., Rudd, C., Lacy, S., & Hanna, A. (2011). ITIL service design (Second edition.). London: The Stationery Office (TSO).

Citación estilo Chicago

AXELOS Limited, Cabinet Office, The Stationery Office (TSO), Lou Hunnebeck, Colin Rudd, Shirley Lacy, y Ashley Hanna. ITIL Service Design. Second edition. London: The Stationery Office (TSO), 2011.

Cita MLA

AXELOS Limited, et al. ITIL Service Design. Second edition. London: The Stationery Office (TSO), 2011.