Kostojohn, S., Paulen, B., & Johnson, M. (2011). CRM Fundamentals (1st ed. 2011.). Berkeley, CA: Apress : Imprint: Apress.
Chicago Style CitationKostojohn, Scott., Brian Paulen, and Mathew Johnson. CRM Fundamentals. 1st ed. 2011. Berkeley, CA: Apress : Imprint: Apress, 2011.
MLA CitationKostojohn, Scott., Brian Paulen, and Mathew Johnson. CRM Fundamentals. 1st ed. 2011. Berkeley, CA: Apress : Imprint: Apress, 2011.
Warning: These citations may not always be 100% accurate.