Serviceology for Services : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings - Hara, Yoshinori; Karagiannis, Dimitris; SpringerLink (Online service) (Cham : Springer International Publishing : Imprint: Springer, 2017)
Human-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design.
Keywords: Software engineering; Application software; Management information systems; Computer science; Information technology; Business-Data processing; Computer communication systems; Information storage and retrieval; Software Engineering; Information Systems Applications (incl. Internet).; Management of Computing and Information Systems; IT in Business; Computer Communication Networks; Information Storage and Retrieval