APA Citation

Downe, L. (2020). Good services: How to design services that work. Amsterdam: BIS Publishers.

Chicago Style Citation

Downe, Lou. Good Services: How to Design Services That Work. Amsterdam: BIS Publishers, 2020.

MLA Citation

Downe, Lou. Good Services: How to Design Services That Work. Amsterdam: BIS Publishers, 2020.

Warning: These citations may not always be 100% accurate.