Cita APA

Cleveland, B., & Cleveland, B. (2006). Call center management on fast forward: Succeeding in today's dynamic customer contact environment (Actualizada y ampl.). Annapolis, MD.: ICMI.

Citación estilo Chicago

Cleveland, Brad, y Brad Cleveland. Call Center Management On Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment. Actualizada y ampl. Annapolis, MD.: ICMI, 2006.

Cita MLA

Cleveland, Brad, y Brad Cleveland. Call Center Management On Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment. Actualizada y ampl. Annapolis, MD.: ICMI, 2006.