APA Citation

Cleveland, B., & Cleveland, B. (2006). Call center management on fast forward: Succeeding in today's dynamic customer contact environment (Actualizada y ampl.). Annapolis, MD.: ICMI.

Chicago Style Citation

Cleveland, Brad, and Brad Cleveland. Call Center Management On Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment. Actualizada y ampl. Annapolis, MD.: ICMI, 2006.

MLA Citation

Cleveland, Brad, and Brad Cleveland. Call Center Management On Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment. Actualizada y ampl. Annapolis, MD.: ICMI, 2006.

Warning: These citations may not always be 100% accurate.