Ross, C. S., Nilsen, K., & Radford, M. L. (2009). Conducting the reference interview: A how-to-do-it manual for librarians (2. edition.). New York: Neal-Schuman Publishers, Inc..
Citación estilo ChicagoRoss, Catherine Sheldrick, Kirsti Nilsen, y Marie L. Radford. Conducting the Reference Interview: A How-to-do-it Manual for Librarians. 2. edition. New York: Neal-Schuman Publishers, Inc., 2009.
Cita MLARoss, Catherine Sheldrick, Kirsti Nilsen, y Marie L. Radford. Conducting the Reference Interview: A How-to-do-it Manual for Librarians. 2. edition. New York: Neal-Schuman Publishers, Inc., 2009.
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