Ross, C. S., Nilsen, K., & Radford, M. L. (2009). Conducting the reference interview: A how-to-do-it manual for librarians (2. edition.). New York: Neal-Schuman Publishers, Inc..
Chicago Style CitationRoss, Catherine Sheldrick, Kirsti Nilsen, and Marie L. Radford. Conducting the Reference Interview: A How-to-do-it Manual for Librarians. 2. edition. New York: Neal-Schuman Publishers, Inc., 2009.
MLA CitationRoss, Catherine Sheldrick, Kirsti Nilsen, and Marie L. Radford. Conducting the Reference Interview: A How-to-do-it Manual for Librarians. 2. edition. New York: Neal-Schuman Publishers, Inc., 2009.
Warning: These citations may not always be 100% accurate.