Cita APA

Steinberg, R. A., & Steinberg, R. A. (2005). Implementing ITIL: Adapting your IT organization to the coming revolution in IT Service Management. United Kingdom: Trafford.

Citación estilo Chicago

Steinberg, Randy A., y Randy A. Steinberg. Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management. United Kingdom: Trafford, 2005.

Cita MLA

Steinberg, Randy A., y Randy A. Steinberg. Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management. United Kingdom: Trafford, 2005.