Steinberg, R. A., & Steinberg, R. A. (2005). Implementing ITIL: Adapting your IT organization to the coming revolution in IT Service Management. United Kingdom: Trafford.
Chicago Style CitationSteinberg, Randy A., and Randy A. Steinberg. Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management. United Kingdom: Trafford, 2005.
MLA CitationSteinberg, Randy A., and Randy A. Steinberg. Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management. United Kingdom: Trafford, 2005.
Warning: These citations may not always be 100% accurate.