George, M. L., & George, M. L. (2003). Lean six sigma for service: How to use lean speed and six sigma quality to improve services and transactions. New York: McGraw-Hill.
Chicago Style CitationGeorge, Michael L., and Michael L. George. Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions. New York: McGraw-Hill, 2003.
MLA CitationGeorge, Michael L., and Michael L. George. Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions. New York: McGraw-Hill, 2003.
Warning: These citations may not always be 100% accurate.