Cita APA

George, M. L., & George, M. L. (2003). Lean six sigma for service: How to use lean speed and six sigma quality to improve services and transactions. New York: McGraw-Hill.

Citación estilo Chicago

George, Michael L., y Michael L. George. Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions. New York: McGraw-Hill, 2003.

Cita MLA

George, Michael L., y Michael L. George. Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions. New York: McGraw-Hill, 2003.