Cita APA

Peppers, D., & Rogers, M. (1999). The one to one manager: Real-world lessons in customer relationship management. New York: Currency Doubleday.

Citación estilo Chicago

Peppers, Don, y Martha Rogers. The One to One Manager: Real-world Lessons in Customer Relationship Management. New York: Currency Doubleday, 1999.

Cita MLA

Peppers, Don, y Martha Rogers. The One to One Manager: Real-world Lessons in Customer Relationship Management. New York: Currency Doubleday, 1999.