APA Citation

Peppers, D., & Rogers, M. (1999). The one to one manager: Real-world lessons in customer relationship management. New York: Currency Doubleday.

Chicago Style Citation

Peppers, Don, and Martha Rogers. The One to One Manager: Real-world Lessons in Customer Relationship Management. New York: Currency Doubleday, 1999.

MLA Citation

Peppers, Don, and Martha Rogers. The One to One Manager: Real-world Lessons in Customer Relationship Management. New York: Currency Doubleday, 1999.

Warning: These citations may not always be 100% accurate.