Cita APA

Cusack, M. 1., & Cusack, M. 1. (1998). Online customer care: Strategies for call center excellence. Milwaukee, Wis.: ASQ Quality.

Citación estilo Chicago

Cusack, Michael 1955-, y Michael 1955- Cusack. Online Customer Care: Strategies for Call Center Excellence. Milwaukee, Wis.: ASQ Quality, 1998.

Cita MLA

Cusack, Michael 1955-, y Michael 1955- Cusack. Online Customer Care: Strategies for Call Center Excellence. Milwaukee, Wis.: ASQ Quality, 1998.