APA Citation

Cusack, M. 1., & Cusack, M. 1. (1998). Online customer care: Strategies for call center excellence. Milwaukee, Wis.: ASQ Quality.

Chicago Style Citation

Cusack, Michael 1955-, and Michael 1955- Cusack. Online Customer Care: Strategies for Call Center Excellence. Milwaukee, Wis.: ASQ Quality, 1998.

MLA Citation

Cusack, Michael 1955-, and Michael 1955- Cusack. Online Customer Care: Strategies for Call Center Excellence. Milwaukee, Wis.: ASQ Quality, 1998.

Warning: These citations may not always be 100% accurate.