Cita APA

Martin, W. B., & Martin, W. B. (2002). Quality service: What every hospitality manager needs to know. Upper Saddle River, New Jersey: Prentice Hall.

Citación estilo Chicago

Martin, William B., y William B. Martin. Quality Service: What Every Hospitality Manager Needs to Know. Upper Saddle River, New Jersey: Prentice Hall, 2002.

Cita MLA

Martin, William B., y William B. Martin. Quality Service: What Every Hospitality Manager Needs to Know. Upper Saddle River, New Jersey: Prentice Hall, 2002.