APA Citation

Martin, W. B., & Martin, W. B. (2002). Quality service: What every hospitality manager needs to know. Upper Saddle River, New Jersey: Prentice Hall.

Chicago Style Citation

Martin, William B., and William B. Martin. Quality Service: What Every Hospitality Manager Needs to Know. Upper Saddle River, New Jersey: Prentice Hall, 2002.

MLA Citation

Martin, William B., and William B. Martin. Quality Service: What Every Hospitality Manager Needs to Know. Upper Saddle River, New Jersey: Prentice Hall, 2002.

Warning: These citations may not always be 100% accurate.