Denton, D. K., & Denton, D. K. (1989). Quality service: How America's top companies are competing in the customer-service revolution-- and how you can too. Houston: Gulf Pub.
Chicago Style CitationDenton, D. Keith, and D. Keith Denton. Quality Service: How America's Top Companies Are Competing in the Customer-service Revolution-- and How You Can Too. Houston: Gulf Pub, 1989.
MLA CitationDenton, D. Keith, and D. Keith Denton. Quality Service: How America's Top Companies Are Competing in the Customer-service Revolution-- and How You Can Too. Houston: Gulf Pub, 1989.
Warning: These citations may not always be 100% accurate.