Cita APA

Denton, D. K., & Denton, D. K. (1989). Quality service: How America's top companies are competing in the customer-service revolution-- and how you can too. Houston: Gulf Pub.

Citación estilo Chicago

Denton, D. Keith, y D. Keith Denton. Quality Service: How America's Top Companies Are Competing in the Customer-service Revolution-- and How You Can Too. Houston: Gulf Pub, 1989.

Cita MLA

Denton, D. Keith, y D. Keith Denton. Quality Service: How America's Top Companies Are Competing in the Customer-service Revolution-- and How You Can Too. Houston: Gulf Pub, 1989.