Cita APA

Crosby, P. B. 1., & Crosby, P. B. 1. (1984). Quality without tears: The art of hassle-free management. New York: McGraw-Hill.

Citación estilo Chicago

Crosby, Philip Bayard 1926-2001, y Philip Bayard 1926-2001 Crosby. Quality Without Tears: The Art of Hassle-free Management. New York: McGraw-Hill, 1984.

Cita MLA

Crosby, Philip Bayard 1926-2001, y Philip Bayard 1926-2001 Crosby. Quality Without Tears: The Art of Hassle-free Management. New York: McGraw-Hill, 1984.