Cita APA

Rust, R. T., & Oliver, R. L. (1994). Service quality: New directions in the theory and practice. Thousand Oaks: SAGE.

Citación estilo Chicago

Rust, Roland T., y Richard L. Oliver. Service Quality: New Directions in the Theory and Practice. Thousand Oaks: SAGE, 1994.

Cita MLA

Rust, Roland T., y Richard L. Oliver. Service Quality: New Directions in the Theory and Practice. Thousand Oaks: SAGE, 1994.