Cita APA

Albrecht, S., & Albrecht, S. (1994). Service, service, service: The growing business' secret weapon : innovate and proven, ideas for getting, and keping customers. Holbrook, Mass.: Bob Adams.

Citación estilo Chicago

Albrecht, Steven, y Steven Albrecht. Service, Service, Service: The Growing Business' Secret Weapon : Innovate and Proven, Ideas for Getting, and Keping Customers. Holbrook, Mass.: Bob Adams, 1994.

Cita MLA

Albrecht, Steven, y Steven Albrecht. Service, Service, Service: The Growing Business' Secret Weapon : Innovate and Proven, Ideas for Getting, and Keping Customers. Holbrook, Mass.: Bob Adams, 1994.