APA Citation

Hernon, P., & Altman, E. Embracing change for continuous improvement: In a period of transition, libraries must redevelop their services to create loyal customers.

Chicago Style Citation

Hernon, Peter, and Ellen Altman. Embracing Change for Continuous Improvement: In a Period of Transition, Libraries Must Redevelop Their Services to Create Loyal Customers.

MLA Citation

Hernon, Peter, and Ellen Altman. Embracing Change for Continuous Improvement: In a Period of Transition, Libraries Must Redevelop Their Services to Create Loyal Customers.

Warning: These citations may not always be 100% accurate.