Cita APA

Tolley-Stokes, R., & Tolley-Stokes, R. Try on a new pair of sensible shoes: What libraries can learn from zappos about customer service and organizational culture.

Citación estilo Chicago

Tolley-Stokes, Rebeca, y Rebeca Tolley-Stokes. Try On a New Pair of Sensible Shoes: What Libraries Can Learn From Zappos About Customer Service and Organizational Culture.

Cita MLA

Tolley-Stokes, Rebeca, y Rebeca Tolley-Stokes. Try On a New Pair of Sensible Shoes: What Libraries Can Learn From Zappos About Customer Service and Organizational Culture.