Cita APA

Kalbach, J. (2016). Mapping experiences: A guide to creating value through journeys, blueprints, and diagrams. Beijing: O'Reilly.

Citación estilo Chicago

Kalbach, James. Mapping Experiences: A Guide to Creating Value Through Journeys, Blueprints, and Diagrams. Beijing: O'Reilly, 2016.

Cita MLA

Kalbach, James. Mapping Experiences: A Guide to Creating Value Through Journeys, Blueprints, and Diagrams. Beijing: O'Reilly, 2016.