Kalbach, J. (2016). Mapping experiences: A guide to creating value through journeys, blueprints, and diagrams. Beijing: O'Reilly.
Chicago Style CitationKalbach, James. Mapping Experiences: A Guide to Creating Value Through Journeys, Blueprints, and Diagrams. Beijing: O'Reilly, 2016.
MLA CitationKalbach, James. Mapping Experiences: A Guide to Creating Value Through Journeys, Blueprints, and Diagrams. Beijing: O'Reilly, 2016.
Warning: These citations may not always be 100% accurate.