Cita APA

Metters, R., King-Metters, K., & Pullman, M. (2003). Successful: Service Operations Management. Ohio: Thomson.

Citación estilo Chicago

Metters, Richard, Kathryn King-Metters, y Madeleine Pullman. Successful: Service Operations Management. Ohio: Thomson, 2003.

Cita MLA

Metters, Richard, Kathryn King-Metters, y Madeleine Pullman. Successful: Service Operations Management. Ohio: Thomson, 2003.