APA Citation

Birsner, E. P., & Balsley, R. D. (1982). Practical guide to customer service management and operations. New York, United States: AMACON.

Chicago Style Citation

Birsner, E. Patricia, and Ronald D. Balsley. Practical Guide to Customer Service Management and Operations. New York, United States: AMACON, 1982.

MLA Citation

Birsner, E. Patricia, and Ronald D. Balsley. Practical Guide to Customer Service Management and Operations. New York, United States: AMACON, 1982.

Warning: These citations may not always be 100% accurate.