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02052nam a2200325 i 4500 |
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130901s2005 sp ||||g| | 00| ||spa d |
| 035 |
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|a 001839
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|a Sistema de Bibliotecas de la Universidad de Panamá
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| 041 |
1 |
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|a spa
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| 082 |
0 |
4 |
|a 658.812
|b Ze3
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| 100 |
2 |
1 |
|a Zeithaml, Valarie A
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| 245 |
1 |
0 |
|a Calidad total en la gestión de servicios
|b : cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores
|c / Valarie A Zeithaml , A Parasuraman , Leonard R Berry
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| 260 |
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|a Madrid, España
|b : Ediciones Díaz de Santos
|c , 1993
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| 300 |
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|a 256 p.
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| 650 |
2 |
4 |
|a SERVICIO AL CLIENTE
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| 650 |
2 |
4 |
|a CONTROL DE CALIDAD
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| 650 |
2 |
4 |
|a MERCADEO
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| 700 |
2 |
1 |
|a Parasuraman, A
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| 700 |
2 |
1 |
|a Berry, Leonard R
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| 942 |
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|c BK
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