Managing assertively : how to improve your people skills - Burley-Allen, Madelyn (New York : John Wiley & Sons, Inc., 1983)
TheGateway to effectiveness. -- Building Blocks to Managing Assertively. -- Supervisory Styles : Assertive-Aggressive-Passive. -- Unblocking Your Assertiveness to Build Your Self-Esteem. -- Listening. --Risk Taking. -- Constructive Feedback : Criticism. -- Saying No. -- Handling Criticism. --Giving and Receiving Positive Feedback. -- Payoffs for Success
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Keywords: ASERTIVIDAD (PSICOLOGIA); SUPERVISION DE PERSONAL