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190822t20112011nyua|||| |||| 001 0 eng d |
| 020 |
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|a 9780071289276
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| 020 |
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|a 0071289275
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| 040 |
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|a Sistema de Bibliotecas de la Universidad de Panamá
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| 082 |
0 |
4 |
|2 21
|a 658.9133847
|b F584
|q SIBIUP
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| 100 |
1 |
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|9 214445
|a Fitzsimmons, James A.
|e autor
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| 245 |
1 |
0 |
|a Service management :
|b operations, strategy, information technology
|c / James A. Fitzsimmons, Mona J. Fitzsimmons.
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| 250 |
|
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|a Seventh edition.
|
| 264 |
|
1 |
|a New York :
|b McGraw-Hill,
|c 2011,
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| 264 |
|
4 |
|c ©2011
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| 300 |
|
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|a xviii, 541 páginas :
|b ilustraciones ;
|c 27 cm.
|
| 336 |
|
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|2 rdacontent
|a texto
|b txt
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| 337 |
|
|
|2 rdamedia
|a sin mediación
|b n
|
| 338 |
|
|
|2 rdacarrier
|a volumen
|b nc
|
| 490 |
0 |
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|a McGraw-Hill/Irwin series operations and decision sciences.
|
| 500 |
|
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|a Incluye índice.
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| 505 |
2 |
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|a Understanding Services. -- Designing the Service Enterprise. -- Managing Service Operations. -- Quantitative Models for Service.
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| 650 |
|
7 |
|2 LEMB
|9 166234
|a ADMINISTRACION DE INDUSTRIAS DE SERVICIOS
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| 650 |
|
7 |
|2 LEMB
|9 152415
|a ADMINISTRACION ESTRATEGICA
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| 650 |
|
7 |
|2 LEMBDIG
|9 159528
|a CALIDAD TOTAL EN ADMINISTRACION
|
| 650 |
|
7 |
|2 LEMB DIG.
|9 157922
|a ADMINISTRACION FINANCIERA
|
| 700 |
1 |
|
|9 214446
|a Fitzsimmons, Mona J.
|e autor
|
| 942 |
|
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|2 ddc
|c BK
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| 945 |
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|a IS
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| 999 |
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|c 221165
|d 221148
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| 952 |
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|1 0
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|a 47
|b 47
|c 17
|d 2019-08-22
|e obsequio
|o 658.9133847 F584
|p 00344445
|r 2019-08-22
|t e.1
|w 2019-08-22
|y BK
|