Highly recommended workbook : pre-intermediate : english for the hotel and catering industry 1 :
| Autor principal: | |
|---|---|
| Formato: | Libro |
| Lenguaje: | English |
| Publicado: |
Oxford :
Oxford University Press,
2004,
|
| Materias: |
Tabla de Contenidos:
- Taking phone calls.
- Giving information.
- Taking room reservations.
- Taking restaurant bookings.
- Giving polite explanations.
- Receiving guests.
- Serving in the bar.
- Instructions.
- Taking a food order.
- Desserts and cheese. Talking about wine.
- Dealing with requests.
- Describing dishes.
- Dealing with complaints.
- Jobs and workplaces.
- Explaining and instructing.
- Taking telephone requests.
- Taking difficult phone calls.
- Health and safety at work.
- Giving directions indoors.
- Giving directions outside.
- Facilities for the business traveller.
- Offering help and advice.
- Dealing with problems.
- Paying bills.
- Payment queries.
- Applying for a job.
- The interview.