Teaching patient relations in hospitals : the hows and whys - Allaire, Barbara; McNeil, Robert (Chicago, Illinois : American Hospital Association, 1983)
Introduction. A framework for training in patient relations. Starting the first class in patient relations. Adapting the course to participants. Interactive training methods. Evaluation and follow-up. -- Session plans. Introduction to the course; looking at ourselves (part 1). Looking at ourselves (part 2). Impacto of hospitalization and illness on patients and their families. Nonverbal communications; listening (part 1). Listening (part 2); getting and giving information. Calming hostile patients and visitors. Terminally III patients and their families. Summary and evaluation.
"AHA catalog no. 049150". -- Contraportada.
Donación del Gorgas Army Hospital, 2023.
Keywords: PERSONAL DE HOSPITALES -- EDUCACION; PERSONAL MEDICO Y PACIENTE -- ENSEÑANZA; ADMINISTRACION DE PERSONAL DE HOSPITALES; ADMINISTRADORES DE SERVICIOS DE SALUD; ATENCION HOSPITALARIA