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130901s2005 mx ||||g| | 00| ||spa d |
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|a 970-15-0148-9
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| 035 |
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|a 032325
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| 040 |
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|a Sistema de Bibliotecas de la Universidad de Panamá
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| 041 |
1 |
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|a spa
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| 082 |
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|a 658.406 - F42
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| 100 |
2 |
1 |
|a Fessard, Jean-Luc
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| 245 |
1 |
3 |
|a El tiempo del servicio
|b : el reto del tiempo en las actividades de servicio
|c / Jean-Luc Fessard , Angels. Farlete I Mare (tr.)
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| 260 |
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|a México, D.F.
|b : Alfaomega Grupo Editor
|c , c1996.
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| 300 |
|
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|a xii, 197
|b : ilus.
|c ; 23 cm.
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| 650 |
2 |
4 |
|a CALIDAD TOTAL
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| 650 |
2 |
4 |
|a ADMINISTRACION DE EMPRESAS
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| 650 |
2 |
4 |
|a SERVICIO AL CLIENTE
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| 700 |
2 |
1 |
|a Farlete I Mare, Angels.
|e , tr.
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| 942 |
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|c BK
|
| 999 |
|
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|c 6794
|d 6794
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|5 0
|6 658_406000000000000_F42
|7 0
|8 CG
|9 12106
|a 10
|b 10
|c 10
|d 2014-01-17
|l 1
|o 658.406 F42
|p 00030131
|r 2017-09-22
|s 2017-09-19
|t e.1
|w 2014-01-17
|y BK
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|5 0
|6 658_406000000000000_F42
|7 0
|8 CG
|9 12107
|a 10
|b 10
|d 2014-07-28
|o 658.406 F42
|p 00030132
|r 2014-07-28
|t e.2
|w 2014-07-28
|y BK
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|5 0
|6 658_406000000000000_F42
|7 0
|8 CG
|9 341640
|a GBT
|b GBT
|c 10
|d 2017-04-28
|o 658.406 F42
|p GBT11016168
|r 2017-04-28
|t e.1
|w 2017-04-28
|y BK
|