Improving service quality : achieving have performance in the public and private sectors / Michael E. Milakovich

Improving service quality : achieving have performance in the public and private sectors / Michael E. Milakovich

Detalles Bibliográficos
Autor principal: Milakovich, Michael E.
Formato: Libro
Lenguaje:Undetermined
Publicado: U.S.A. : St. Lucie Press
Materias:
1.INDUSTRIAL MANAGEMENT \ 2.QUALITY CONTROL.
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100 |a  Milakovich, Michael E. 
245 0 |a  Improving service quality : achieving have performance in the public and private sectors / Michael E. Milakovich 
260 |a  U.S.A. : St. Lucie Press 
300 |a  xx, 258 p. 
650 |a 1.INDUSTRIAL MANAGEMENT \ 2.QUALITY CONTROL. 
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