Improving service quality : achieving have performance in the public and private sectors / Michael E. Milakovich
Autor principal: | |
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Formato: | Libro |
Lenguaje: | Undetermined |
Publicado: |
U.S.A. : St. Lucie Press
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Materias: |
LEADER | 00511nam a2200145Ia 4500 | ||
---|---|---|---|
008 | 240708s9999 xx 000 0 und d | ||
020 | |a 1-884015-45-X. | ||
040 | |a Sistema de Bibliotecas BICU | ||
050 | |a 658.562 M637 | ||
100 | |a Milakovich, Michael E. | ||
245 | 0 | |a Improving service quality : achieving have performance in the public and private sectors / Michael E. Milakovich | |
260 | |a U.S.A. : St. Lucie Press | ||
300 | |a xx, 258 p. | ||
650 | |a 1.INDUSTRIAL MANAGEMENT \ 2.QUALITY CONTROL. | ||
999 | |c 5757 |