Cita APA

Behzion, H., & Baghishani, M. (2014). Criteria and measures of customer satisfactions: SERVPPREF, SERVQUAL, customer satisfaction, service quality, total quality management, kano's model. Alemania: Lap Lambert Academic Publishing.

Citación estilo Chicago

Behzion, Hadi, y Mostafa Baghishani. Criteria and Measures of Customer Satisfactions: SERVPPREF, SERVQUAL, Customer Satisfaction, Service Quality, Total Quality Management, Kano's Model. Alemania: Lap Lambert Academic Publishing, 2014.

Cita MLA

Behzion, Hadi, y Mostafa Baghishani. Criteria and Measures of Customer Satisfactions: SERVPPREF, SERVQUAL, Customer Satisfaction, Service Quality, Total Quality Management, Kano's Model. Alemania: Lap Lambert Academic Publishing, 2014.