Behzion, H., & Baghishani, M. (2014). Criteria and measures of customer satisfactions: SERVPPREF, SERVQUAL, customer satisfaction, service quality, total quality management, kano's model. Alemania: Lap Lambert Academic Publishing.
Chicago Style CitationBehzion, Hadi, and Mostafa Baghishani. Criteria and Measures of Customer Satisfactions: SERVPPREF, SERVQUAL, Customer Satisfaction, Service Quality, Total Quality Management, Kano's Model. Alemania: Lap Lambert Academic Publishing, 2014.
MLA CitationBehzion, Hadi, and Mostafa Baghishani. Criteria and Measures of Customer Satisfactions: SERVPPREF, SERVQUAL, Customer Satisfaction, Service Quality, Total Quality Management, Kano's Model. Alemania: Lap Lambert Academic Publishing, 2014.
Warning: These citations may not always be 100% accurate.